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Agenda Click on the below topics for session details. For printable agenda, please click here   08:15 - 09:00   Registration & Welcome Refreshment   09:00 - 09:30 Opening Keynote: Digitally Remastering the Financial Services Industry Terick Chiu Vice President Executive Partner, Greater China Team Leader, Gartner Multiple commentators believe traditional financial industry firms are doomed as newer, digital-centric startups rush to usurp their once entrenched value propositions. This session provides CIOs insight into specific newcomer use cases. It illuminates what's new/different and what CIOs can do to lead their firms head on into the disruption. 09:30 - 10:00 Keynote 1: Thriving in a World of Digital Disruption: User Experience & Security Rich Bolstridge Chief Strategist, Financial Services, Akamai Successful digital transformation must begin with the customer - a customer who is increasingly savvy and views cybersecurity and user experience as critical factors when choosing to “go digital” with their financial institution. Join this session to learn: What are the Grand Challenges of digital transformation, and how leaders are responding. How user experience impacts conversions and business outcomes. Why security is a barrier to digital adoption with your customers. 10:00 - 10:30 Keynote 2: Building Your Digital Workspace with VMware Rob Hinson Business Development Manager, VMware AirWatch This digital workspace can provide organizations and end users with a consumer-simple way to seamlessly access all business resources, regardless of device type, and provide line of business a secure and powerful platform on which to build and rebuild business processes that enable a more effective mobile workforce to compete in the market. Come and see how VMware is leading the industry in enabling business mobility and delivering a secure digital workspace that can give IT a more efficient, simplified way of managing users, devices and applications. 10:30 - 11:00 Keynote 3: Latest Cyber Risks in Financial Services Bryce Boland CTO, Asia Pacific, FireEye In this section, Bryce Boland, APAC CTO for FireEye, will give an up to date snapshot of the state of cyber security threats in the FSI space. Covering new threats, attackers, scams and plans, this update will include the latest threat intelligence from our investigations and surveillance operations. 11:00 - 11:15 Networking Refreshment Break & Showcase Demonstration 11:15 - 11:45 Keynote 4: Security Insights from the Financial Industry Joseph Green Vice President, Systems Engineering, APAC, Palo Alto Networks 11:45 - 12:15 Keynote 5: DDoS Readiness, Response, and Impact in the Financial Service Industry CF Chui Solutions Architect, Arbor Networks Recently, extortion activities have been seen on the rise again, perhaps due to easy access to DDoS tools, and a lot of enterprises are being targeted. Availability is one of the core principles which business leaders are more concerned when compared to other technical risks associated with security. While customers want and expect access to their finances anytime and from anywhere, how is the financial industry grappling with Distributed Denial of Service (DDoS)? Are financial services firms witnessing an increase in the number of DDoS attacks and duration? What is the financial impact to them under DDoS attack? What countermeasures are in place to ensure availability does not suffer? 12:15 - 13:00 Leadership Panel Discussion One: Key Technology Trends and Driving Forces Shaping the Financial Sector in 2016 Panel Chair: Dr. Toa Charm, Co-Chairperson (FinTech SIG), Chairperson (Big Data SIG) & Vice President (Innovation and Technology Application), Hong Kong Computer Society Executive Panelists: Alyssa Tam, Director and Head of Acceleration Innovation, AIA EDGE Edouard Zuber, Chief Digital Officer, AXA Hong Kong Arthur Wong, General Manager, Head of IT, China Construction Bank Asia Ralph Chan, Vice President, Strategic Planning & Transformation, Technology & Operations, DBS Bank (Hong Kong) Helen Attenborough, Chief Information & Operational Transformation Officer, Asia Pacific, QBE Insurance 13:00 - 14:00 CIO Networking Luncheon Roundtables (By Invitation Only) Topic: Cloud Generation Security - Security Implications in the Outsourcing of Workloads in the Cloud Generation Justin Hammond, Director of System Engineering - Cloud, Asia, Blue Coat, Elastica At the end of today’s discussion we hope that you have the answers, or know where to get the answers on considerations for Outsourcing and the shift in workload in the Cloud Generation How are the banks assured that the information asset ( Data) is protected it is stored in the cloud ? Is there a certain International Certification like the ISO standards that are followed by the outsourcing vendors ? The impact to Risk and Compliance by the adoption of Enterprise wide SaaS Collaboration and Productivity Applications and How do you secure a outsourced network? Define the responsibility of the provider ? Is this compliant to BSP Regulation ? Implications to the current security investments strategies, as business investment strategy shifts from infrastructure ownership As an evaluator of a third party / outsourced service : Where do I start ? Do I move to the cloud right away ? cloud sourcing ? What are the options ? managed services / hosted services / MSSP Benefits and Risks of Outsourcing services 14:00 - 14:45 Leadership Panel Discussion Two: Innovation for a Next Level Customer Experience Panel Chair: Alex Trott, Financial Services Partner (Hong Kong), Accenture Executive Panelists: Beril Shen, Head of Digital & Channel Management, Head of Transaction Banking & Home Loan, ANZ David Jacques, Customer Experience Thought Leader; Former SVP, Service Quality Reengineering Head, DBS Bank; Founder, Customer Input Ltd Shebani Baweja, Head Complaints Management, Retail Banking, Standard Chartered Bank Jonathan Hsu, Director, Head of SHK Direct & Digital Business, Sun Hung Kai Financial Nicholas Lee, Head of Emerging Products and Innovation, Visa HK and Macau 14:45 - 15:15 Keynote 6: Know Your Enemy - Tracking advanced threat and understand their threat actor Manfred Hung ASOC Specialist, APJ, RSA, The Security Division of EMC Traditional security detection and prevention solutions have limited view of exposure and attack which most of companies suffer. In order to protect your IT assets effectively, you need to know your enemy and know what's your limitation, so that you can better plan and execute a successful attack detection/prevention framework. 15:15 - 15:35 Keynote 7: Improving the Financial Services Customer Experience: More Than Buying Start-ups David Jacques Customer Experience Thought Leader; Former SVP, Service Quality Reengineering Head, DBS Bank; Founder, Customer input Ltd Customer experience is an increasingly important concern for a large number of organisations across a wide range of industries, as its metrics correlate strongly with those of customer loyalty, customer advocacy, and financial performance. Customer experience ratings within traditional financial services firms tend to lag significantly behind those in other industries, and therefore it is perhaps not surprising that a growing portion of their customer base is coming under threat by more nimble start-ups. Financial services companies are reacting to the erosion of their customer base by scrambling to innovate and acquire new technologies that make the banking experience more convenient and appealing to customers who are becoming only more sophisticated and discerning. But customer experience is defined by more than individual transactions. It is, rather, the result of all the interactions that a customer has with an organisation, across every channel. In order to stay relevant, financial services companies need to adopt a more attentive and proactive approach toward fulfilling customers' needs. They need to manage their overall customer experience holistically. This session presents customer experience management as both a philosophy and a practice for managing the key factors that affect customer experience across the organisation -- including people, policies, product, services and culture. It further aims to provide an overview of different technologies that can help operationalise customer feedback in a closed-loop process geared toward continuous and measurable improvements. 15:35 - 15:45 Networking Refreshment Break & Showcase Demonstration 15:45 - 16:30 Leadership Panel Discussion Three: Managing Threats in the Digital Age Panel Chair: Jeremy Pizzala, Partner, Financial Services Risk Advisory, Cyber Security, Ernst & Young Executive Panelists: Micky Lo, Chief Information Risk Officer, APAC, Information Risk Management, BNY Mellon Dirk Engeler, General Manager Cyber Security Services, APAC, Commonwealth Bank Group Vincent Leung, Director, Group IT Security, FWD Group Management Holdings Steven Myers, Executive Director, Head of CIB Technology Risk management and Control, Asia, JPMorgan Chase 16:30 End of Conference * Agenda is yet to be finalized and is subject to change.

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