The 5th CXO Leadership Summit 2014

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Speakers Profile

Opening Keynote Speaker	Keynote Speaker	Closing Keynote Speaker	Panel Chairs	Executive Panelists	Technology Leaders


Opening Keynote Speaker		Keynote Speaker

	Mr. Fred Giron VP & Principal Analyst Forrester		Mr. Prashant Agarwal Director, Edge (Group Innovation) AIA A connector, marketer and innovator, Prashant has worked across Asia and North American, managing complex agendas at country, regional and global level. He recently joined insurance major AIA as the group Digital Innovation Lead. His industry experience includes stints with top corporations in Consumer Goods, Payments, Insurance, Banking and Technology sectors. Over the course of his career Prashant has focused on customer experience and has built up expertise across all customer channels and in B2B and B2C environments. He is a firm believer in customer-first, and sees digital as a key enabler in a customer journey. Prashant’s expertise is sought after as a jury member for regional awards, speaker in conferences on topics ranging from retail experience to social media crisis management, and as a board member of new-age communications companies. He holds an MBA from the Harvard Business School and resides in Singapore with his wife and son.

Closing Keynote Speaker

	Mr. Tom Mouhsian Principal Advisor, Financial Services (Singapore) and Customer & Growth Practice Lead (ASEAN) KPMG Tom leads KPMG's "Customer & Growth" practice in ASEAN and is also a senior member of KPMG's Management Consulting based in Singapore. As part of his scope, Tom is keen on Customer Experience, disruptive innovations, "next practice" strategy concepts and business transformations primarily for (but not limited to) the financial services sector, including consumer banks and insurance companies. Expand His notable experience includes: Designing a ground-breaking concept of "government retail" and then helping to implement a full-scale, national revamp of citizen services, resulting in a supermarket-like service model for all types services rendered to citizens. Recognized by the United Nations (2012) as the most innovative public service concept, the project took 11 months from idea to pilot and then a subsequent nationwide roll-out using a retail-like network administered by a government entity. Together with digital archives, state-of-the-art authentication and security frameworks, waste-busting lean processes, multi-channel service and processing, a best-in-class and hospitality-inspired service model, airport-like journey-mapping and navigation, and lastly experiential theme design for customer journeys - this concept has truly revolutionized the way a government treats and serves its "customers". Creating and implementing a strategy of turning a consumer electronics retailer into a bank (both consumer and corporate). This entailed a staged business transformation with gradual adoption of "financial services" into the day-to-day operations and creation of a co-brand. With roughly 25M customers at the retailer level, the parent company was able to quickly materialize the infusion of "financial services", showing tremendous volume of growth that had a disruptive effect on the market. A robust partnership network, a unique online/mobile platform for retail shopping with rewards and bonuses, digital payment capabilities, instant P2P transfers, best-in-class plastic cards, and well-trained retail staff ensured success that has led to multiple JV's and a number of foreign investors. (a similar project was later carried out for a telecom/ISP) Producing and then helping to implement a multi-year transformation of a large universal bank in E. Europe including its products, operations, distribution channels and organizational structure. This involved a turn-key overhaul of the bank's retail business. At the end of the implementation program, of which 3 years were actively managed and the remaining 2 - partially managed, the bank captured 7,5M new and active retail customers, achieved 460% increase in net profit, ranked #1 in assets among retail banks in its home country, #1 in profitability, #1 in market share (excluding government-owned banks).

Panel Chairs

	Mr. Daryl Pereira Partner KPMG Consulting Daryl is a Partner with KPMG Consulting, where he leads a regional team focusing on IT Risk Management and Information Security for the Financial Services industry. Expand Daryl has spent over 18 years working in various global and regional leadership roles in IT Consulting and in Banking. He specialises in IT Governance, IT risk and security management, project management, COO business management and IT audit. Prior to joining KPMG he was Head of PMO & Program Governance at Deutsche Bank and oversaw a Јб500M global portfolio of Global Banking IT and Capital Markets programs managed by 150 project managers based in New York, London, Frankfurt and Singapore. Before this, Daryl was COO Business Manager and deputy to the COO for Investment Banking IT Asia-Pacific where he was responsible for general management of the Technology Division with over 2800 staff. He managed annual planning & budgeting, cost optimisation, central PMO governance, IT risk & regulatory management, and IT process transformation. His former roles include Regional Head of IT Audit for Deutsche Bank Asia-Pacific, and Group Audit Manager (Head) of IT Audit for Westpac Bank in Sydney. Daryl is Past President of ISACA Singapore, and is currently the Chairman of ISACA International's Corporate Social Responsibility program. Daryl holds a Bachelors degree in Commerce (Accounting) and a Master of Information Technology from the University of Canberra, as well as a MBA from Manchester Business School. He is a qualified CPA (Aust), CISA, and CRISC.		Mr. Adam Neat Partner, Financial Services & IT Strategy PricewaterhouseCoopers Adam is a Partner with PwC Consulting, leading the Financial Services Technology, Banking Industry, and IT Strategy & Architecture practices for South-East Asia. Expand Adam brings over 20 years of consulting and corporate experience in IT & Technology Strategy, M&A and Integration, Enterprise Architecture and Delivery Leadership. Previously Adam has held senior executive roles in organisations such as ANZ, UBS and Accenture, often responsible for managing large cross-geography capability and transformation delivery teams in excess of 250 staff. His experience extends beyond Financial Services, having spent significant time in other industries such as Defense, Telecommunications as well as Internet/High Tech and Start-Up organisations. He brings significant international experience having consulted at a senior level on projects on 5 continents and has presented at industry conferences in Australia, Asia and the U.S. on enterprise and business architectures and IT Strategy, is a published author of several books and has written and contributed to over 100 publications.

Executive Panelists

	Mr. Marcus Tu Regional Infrastructure Lead, APAC AIG Marcus Tu is the APAC Regional Infrastructure Lead for AIG in Asia Pacific (ex Japan). In this role, Marcus is responsible for Infrastructure management, architecture and practices across 14 countries in the region, working closely with executives at all levels and across business matrix units of the organization. He has over 17 years of experience in IT Operation & Management, Security Management and Service Delivery across Infrastructure domains and Project Management, both internal and external to AIG Expand Marcus holds a Master of Business (Information Technology) from RMIT University, Australia. He is also a Certified Project Management Professional (PMP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Business Continuity Certified Specialist (BCCS), and Certified in Risk and Information Systems Control (CRISC).		Mr. Dirk Ramhorst Chief Digital Officer, VP, IS Strategy & Enterprise Architecture BASF After rigorous vocational training as a Software Engineering Consultant at Nixdorf Computer, Dirk Ramhorst earned a university degree in Business Administration and Economics at Osnabrück and Kiel in Germany. Expand Before taking over worldwide responsibility for the topics Knowledge Management and Project Management as CKO (Chief Knowledge Officer) at a Siemens AG in 2001. In 2004 he took over the Scandinavia-wide responsibility for the project business of IT System Integrator Company. Dirk joined BASF in October 2008, where he has been in charge of the Business Solutions area as Vice-President. Since August 2012 Dirk is based in Singapore and is heading the Regional Information Services in Asia / Pacific in Singapore. At last Dirk was announced to become Chief Digital Officer and VP of Information Services Strategy and Enterprise Architectu Coming from near the sea in Northern Germany, Dirk is a sailing enthusiast in his free time.

	Mr. Harshal Mehta Director, Information Security, APAC Carlson Wagonlit Travel Harshal is a seasoned information security professional with more than a decade of experience spread across Risk Management, Security Governance, Compliance Management, Payment Security and Security Office. He has held various consulting and management roles across the globe delivering high value security consulting projects. Expand Harshal is currently Director of Information Security for APAC Region, where he is responsible for regional information security initiatives interfacing with business and stakeholders for aligning security with the business objectives and delivering a sustainable and secure environment. Before Carlson, he held consulting roles in KPMG, Verizon and Wipro Consulting Services. Harshal holds a Bachelor's degree in Information Technology with specialization in Information Security along with various information security credentials like CISSP, CISA and CISM.		Mr. Robert Harrington Group Information Security Officer, Global Consumer Technology Citibank Robert Harrington is currently the Group Information Security Officer for the Global Consumer Technology of Citibank Singapore. He has over 15 years working experience with balanced background covering Front-end business, Technology, Financial Analysis, Risk Management, Compliance and Control, and Information Security. Expand Robert is a graduate of Sam Houston State University with major in BBA Management, and is a Certified Information Systems Security (CISSP) and a Certified in Risk and Information Systems Control (CRISC) IT professional.

	Mr. Divyesh Vithlani Managing Director - Regional CIO, APAC & IT, COO Credit Suisse		Mr. Chng Tien Wei Director, Risk Management Visa Tien Wei, who first joined Visa in 2008, serves as director in risk management for Asia Pacific, Central and Eastern Europe, Middle East and Africa region. Expand He is responsible for driving security initiatives and policies for merchants. Prior to joining Visa, he was providing security consultancy and other technology risk management services. He is a Certified Information Systems Security Professional (CISSP) and a Certified Information System Auditor (CISA).

Technology Leaders

	Mr. Ras Scollay Regional Sales Director, S.E.A. CenturyLink Technology Solutions Ras Scollay is currently the Regional Sales Director for CenturyLink Technology Solutions (formerly Savvis). He is an international IT & Telco executive with experience in wide ranging roles spanning from Europe, Asia and Australasia. He is currently responsible for all sales in ASEAN. Ras comes to CenturyLink Technology Solutions from KVH Singapore and now he focuses on Data Centre, Managed Networks and Cloud. Previously he was head of KVH carrier wholesale business based in Tokyo. Expand Prior to joining KVH, Ras worked at Colt Technology services in London, where he was responsible for Media and Broadcast vertical, and Financial Services sector clients.		Mr. Ivan Tang Senior VP of Sales CITIC Telecom CPC Ivan Tang is the Senior Vice President of Sales, managing the enterprise sales teams for Asia Pacific, defining enterprise sales strategies, developing partner and channel relationships. With Ivan's supervision, enterprise sales teams' annual performance has increased by close to fivefold in last 7 years. Expand Prior to CITIC Telecom CPC, Mr. Tang was with Legend Expert Limited (a subsidiary of the Lenovo group) as the Managing Director of Hong Kong region. He brings to CITIC Telecom CPC almost two decades of extensive experience with Hong Kong enterprises, including local presences of international corporations such as NCR, Olivetti and Standard Chartered Bank. Mr. Tang's strong management experience gained from various business aspects enabled the prosperous growth of CITIC Telecom CPCЎ¦s sales teams to better understand customer needs from multiple angles. Mr. Tang holds a Computer Science degree from University of Toronto.